1. Information Collection
When you visit the Website without registering for an Account, you can browse without submitting any personally identifiable information. However, general non-personally identifiable information is automatically collected as you interact with the Website. In order to create a listing (“Listing”) to offer for sale any products or materials (each a “Material”) through the Service, you will be required to register for an Account. To register for an Account, you must be at least 18 years of age. ReSource Exchange is intended as a business-to-business platform. When registering you will be asked to provide business contact information, which could include some personal information. The Corporation of the City of Guelph collects any personal information under the authority of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). MFIPPA defines personal information as recorded information about an identifiable individual – which could include name, employment history, address, telephone number, and other personal details .Reference Under MFIPPA business information does not constitute personal information and is not protected. Information collected by us through the Website is described below.
a. Account; Login.
When you register for an Account, the Information you provide to us may include, but is not limited to:
- Contact information such as name, business name, email address, mailing address and phone number;
- Business operations, business model and primary markets as it may relate to growing the circular economy; and
- Unique identifiers such as user name and password and IP address.
b. Listings and Transactions
Registered users may create a Listing of Materials available for purchase through the Service. To create a Listing, you will be required to provide, and we will collect, certain information about the Material you are selling, including Material name/type, the quantity of the Material available, and a description of the Material. Users may use the “Contact the Seller” button to initiate a transaction for any listings on the platform. The contents of any messages sent between users on the platform are visible to ReSource Exchange platform administrators. Administrators will only view messages between users for the purposes of supporting transactions, ensuring the operation of the website, and upholding community guidelines as outlined in our Terms of Service. It is strongly recommended that any confidential discussions, negotiations or exchanges between users (e.g. sharing of credit card information) take place off the platform.
c. Request for Information.
You may provide your email address and other contact information to us in order to request information related to the Service if you do not sign up for an Account.
In order to receive certain communications from us, you will be required to submit certain business contact information, including, but not limited to, your name email address and business phone number.
e. Social Media.
We may collect information when you visit or use third-party websites and apps that we have a registered page with such as Facebook, LinkedIn, and Twitter. We receive information about you and your activities on and off our Website from third-party websites and apps through their reporting tools.
f. Automatically Collected Information.
Similar to other websites, we may collect some information automatically and store it in log files. This collection may include, but is not limited to, your IP address, browser and device type, referring/exit pages and URLs, other browser history, number of clicks, landing pages, cookie information, the pages you requested and viewed, the amount of time spent on particular pages, and the date and time of each request you make. We collect this non-identifying information in order to better understand our users, to more efficiently operate our business, to promote our products and services, and to improve the quality of the Service. We may automatically collect information using various mechanisms, including, but not limited to, cookies and pixels described below.
- Pixels. Pixels are tiny graphics with a unique identifier that are used to track the online movements of web users. Unlike cookies, which are stored on a computer’s hard drive, pixels are small graphics that are about the size of the period at the end of the sentence that are embedded invisibly on web pages or in HTML-based emails. Our third-party analytics providers may place pixels on the Site that track what other websites you visit (both before and after visiting the Site). Our third-party analytics providers use information obtained from pixels to help us improve our business and the Service. We do not control the use of pixels by third parties.
g. Third Party Analytics Providers.
h. “Do Not Track” Settings.
2. Information Use
When you visit the Website or register for an Account, you are communicating with us electronically. When you create an Account, you will be asked to consent to communicate with us electronically and receive electronic messages from us. In the course of providing the Services, we may send you emails, notifications, or other communications related to your use of the Service, your Account, or to respond to your inquiries or requests (“Service-related communications”). We may also send you promotional and informational emails to notify you about products, services, events, research, news, third party organizations of interest that may be of interest to you (“non-Service communications”). If you would like to stop receiving non-Service communications from us please click on the unsubscribe from these emails link in any non-Service communication you receive.
c. Use of Non-Personally Identifiable and Aggregate Information.
d. Information Retention.
3. Information Disclosure
a. Affiliated Entities and Service Providers.
We work with service partners, including ReSource Exchange collaborator organizations (whose logos are listed on the front page of resourceexchange.ca) and the U.S. Business Council for Sustainable Development (“Partners”) to operate the Website and provide the Services, which may include:
- matching resource sellers to potential buyers;
- developing new programs or interventions to help grow the circular economy (e.g. new funding programs, innovation challenges, etc.);
- researching transactions between clients to learn more about circular business models; and
Information is shared with Partners only to the extent necessary for them to perform their respective functions.
Our Partners are required to keep your information private and secure, and not to disclose or use your information for any other purpose. By accessing the Website, you are deemed to consent to the disclosure of your information for the above purposes.
b. Legal Requirements.
We reserve the right to disclose your information, including personal information, collected by us: (i) to satisfy or comply with any applicable law, regulation or legal process or to respond to lawful requests; (ii) if we believe disclosure is needed to protect our rights, property, or safety and the rights, property and safety of third parties or the public in general; (iii) to prevent or stop activity we consider to be illegal or unethical.
We cannot ensure that all of your personal information will never be disclosed in ways not otherwise described in this Policy. For example, a third party may unlawfully intercept or access transmissions or private communications, or other users of the Service may abuse or misuse your personal information. No transmission of data over the internet can be 100% secure.
4. Information Security Measures
The security of your information is a priority for us. We take steps to help safeguard your information from unauthorized access, use or disclosure, including physical security measures, electronic security measures, organizational processes and contractual obligations with third parties. The personal information we collect is stored in operating environments that are not available to the public.
However, please note that no security measures can provide absolute protection. We cannot warrant the security of any information you provide to us. We accept no liability if communications are intercepted by third parties or incorrectly delivered or not delivered. It is important for you to protect against unauthorized access to your Information, your computer and to exercise caution when using shared devices.
5. Accessing, Updating, or Deleting your Personal Information.
You may access, update, or delete your personal information by contacting us at: firstname.lastname@example.org. We will make good faith efforts to resolve requests to correct inaccurate information except where the request is unreasonable, requires disproportionate technical effort or expense, jeopardizes the privacy of others, or would be impractical. If your Account is terminated for any reason, your information will no longer be accessible through your Account or associated with your Account. However, activity that occurred prior to deletion may still continue to be stored on our systems or the systems of our service providers.
6. Additional Terms
7. Privacy Questions
Information and Access Coordinator City of Guelph
City Hall, 1 Carden St.
Guelph, Ontario N1H 3A1
519-822-1260 extension 2349